ProSoft Technology 5228-DFNT-HART - Manual (Page 98)

Support, Service & Warranty ProLinx-HART ♦ ProLinx Gateway
Driver Manual HART Master with Analog I/O
Page 98 of 104 ProSoft Technology, Inc.
October 13, 2011
5.1.3 Returning Units Out of Warranty
a) Customer sends unit in for evaluation to location specified by ProSoft
Technology, freight prepaid.
b) If no defect is found, Customer will be charged the equivalent of $100 USD, plus
freight charges, duties and taxes as applicable. A new purchase order will be
required.
c) If unit is repaired, charge to Customer will be 30% of current list price (USD) plus
freight charges, duties and taxes as applicable. A new purchase order will be
required or authorization to use the purchase order submitted for evaluation fee.
The following is a list of non-repairable units:
ScanPort Adapters
o
1500 - All
o
1550 - Can be repaired only if defect is the power supply
o
1560 - Can be repaired only if defect is the power supply
inRAx Modules
o
3150 - All
o
3170 - All
o
3250
o
3300
o
3350
o
3600 - All
o
3700
o
3750
o
3800-MNET
ProLinx Standalone Gateways
o
4xxx - All (No hardware available to do repairs)