ProSoft Technology 5228-DFNT-HART - Manual (Page 97)

ProLinx-HART ♦ ProLinx Gateway Support, Service & Warranty
HART Master with Analog I/O Driver Manual
ProSoft Technology, Inc. Page 97 of 104
October 13, 2011
5.1 Return Material Authorization (RMA) Policies and Conditions
The following Return Material Authorization (RMA) Policies and Conditions (collectively,
"RMA Policies") apply to any returned product. These RMA Policies are subject to
change by ProSoft Technology, Inc., without notice. For warranty information, see Limited
Warranty (page 99). In the event of any inconsistency between the RMA Policies and the
Warranty, the Warranty shall govern.
5.1.1 Returning Any Product
a) In order to return a Product for repair, exchange, or otherwise, the Customer must
obtain a Return Material Authorization (RMA) number from ProSoft Technology
and comply with ProSoft Technology shipping instructions.
b) In the event that the Customer experiences a problem with the Product for any
reason, Customer should contact ProSoft Technical Support at one of the
telephone numbers listed above (page 95). A Technical Support Engineer will
request that you perform several tests in an attempt to isolate the problem. If after
completing these tests, the Product is found to be the source of the problem, we
will issue an RMA.
c) All returned Products must be shipped freight prepaid, in the original shipping
container or equivalent, to the location specified by ProSoft Technology, and be
accompanied by proof of purchase and receipt date. The RMA number is to be
prominently marked on the outside of the shipping box. Customer agrees to
insure the Product or assume the risk of loss or damage in transit. Products
shipped to ProSoft Technology using a shipment method other than that specified
by ProSoft Technology, or shipped without an RMA number will be returned to the
Customer, freight collect. Contact ProSoft Technical Support for further
information.
d) A 10% restocking fee applies to all warranty credit returns, whereby a Customer
has an application change, ordered too many, does not need, etc. Returns for
credit require that all accessory parts included in the original box (i.e.; antennas,
cables) be returned. Failure to return these items will result in a deduction from
the total credit due for each missing item.
5.1.2 Returning Units Under Warranty
A Technical Support Engineer must approve the return of Product under ProSoft
Technology’s Warranty:
a) A replacement module will be shipped and invoiced. A purchase order will be
required.
b) Credit for a product under warranty will be issued upon receipt of authorized
product by ProSoft Technology at designated location referenced on the Return
Material Authorization
i. If a defect is found and is determined to be customer generated, or if the
defect is otherwise not covered by ProSoft Technology s warranty, there will
be no credit given. Customer will be contacted and can request module be
returned at their expense;
ii. If defect is customer generated and is repairable, customer can authorize
ProSoft Technology to repair the unit by providing a purchase order for 30%
of the current list price plus freight charges, duties and taxes as applicable.