Rose Electronics Orion X-series - Manual (Page 109)

TROUBLESHOOTING
Orion X Installation and Operations Manual 101
Troubleshooting
This section deals with troubleshooting possible problems on the Orion X matrix. The solutions outlined
here are contingent on having a functional extender route. Please ensure before running the extenders
with the matrix that they work in a peer-to-peer connection. This can be accomplished by the use of a Cat
X or fiber coupler. This information can be found in the manuals of the respective extenders.
External Failure
Problem Possible Reason Solution
Matrix will not power up Fuse at the standard appliance
outlet  Check fuse.
Video Interference
Problem Possible Reason Solution
Unable to open OSD OSD Jumper not set  Set jumper 11 on the CON unit.
Incorrect video display Cable connection faulty  Check the connections, length
and quality of the interconnect cable
to the units.
Fan Malfunction
Problem Possible Reason Solution
Fans only run under full load Communication to fan tray is
faulty  Remove and reinstall the fan tray
 Swap the fan trays to the other
slot.
 Restart the matrix.
Fans do not run, LED OK on Fans defective  Contact your dealer
Fans do not run, LED OK off Power supply  Check power supply and power
connection
Power Supply Unit Malfunction
Problem Possible Reason Solution
Matrix cannot be started Power Supply Units not locked
correctly  Check lock and plug-in of the
Power Supply Units
No power supply available  Check that the power supply
cables are connected properly
Power Supply Units are not
switched on  Check slide to switch on the
Power Supply Units
Network Error
Problem Possible Reason Solution
Network settings are not used
after editing Restart of the matrix not yet
completed
 Restart the matrix