Emerson P/N 400361-00 - Manual (Page 5)

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Customer Support
Control Techniques
12005 Technology Drive
Eden Prairie, Minnesota 55344-3620
U.S.A.
Telephone: (952) 995-8000 or (800) 397-3786
It is Control Techniques’ goal to ensure your greatest possible satisfaction with the operation of our products. We are
dedicated to providing fast, friendly, and accurate assistance. That is why we offer you so many ways to get the support you
need. Whether it’s by phone, fax or modem, you can access Control Techniques support information 24 hours a day, seven
days a week. Our wide range of services include:
FAX (952) 995-8099
You can FAX questions and comments to Control Techniques. Just send a FAX to the number listed above.
Website and Email www.emersonct.com
Website: www.emersonct.com
Email: [email protected]
If you have Internet capabilities, you also have access to technical support using our website. The website includes technical
notes, frequently asked questions, release notes and other technical documentation. This direct technical support connection
lets you request assistance and exchange software files electronically.
Technical Support (952) 995-8033 or (800) 397-3786
Email: [email protected]
Control Techniques’ “Motion Made Easy” products are backed by a team of professionals who will service your installation.
Our technical support center in Eden Prairie, Minnesota is ready to help you solve those occasional problems over the
telephone. Our technical support center is available 24 hours a day for emergency service to help speed any problem solving.
Also, all hardware replacement parts, if needed, are available through our customer service organization.
When you call, please be at your computer, with your documentation easily available, and be prepared to provide the
following information:
• Product version number, found by choosing About from the Help menu
• The type of controller or product you are using
• Exact wording of any messages that appear on your screen
• What you were doing when the problem occurred
• How you tried to solve the problem
Need on-site help? Control Techniques provides service, in most cases, the next day. Just call Control Techniques’ technical
support center when on-site service or maintenance is required.
Training Services (952) 995-8000 or (800) 397-3786
Email: [email protected]
Control Techniques maintains a highly trained staff of instructors to familiarize customers with Control Techniques’ “Motion
Made Easy” products and their applications. A number of courses are offered, many of which can be taught in your plant upon
request.
Application Engineering (952) 995-8000 or (800) 397-3786
Email: [email protected]
An experienced staff of factory application engineers provides complete customer support for tough or complex applications.
Our engineers offer you a broad base of experience and knowledge of electronic motion control applications.