SMA SPEEDWIRE V.1.6 - Manual (Page 29)

SMA Solar Technology AG 10 Contact
Installation Manual SWWEBCONDM-IA-en-16 29
10 Contact
If you have technical problems concerning our products, please contact the SMA Service Line.
We need the following information in order to provide you with the necessary assistance:
• Inverters:
– Device type and serial number (see type label)
– Firmware version (tap twice on the inverter display or see Sunny Portal or Sunny Explorer)
• Speedwire/Webconnect data module:
– Device type, serial number and hardware version (see type label)
– Number of Speedwire/Webconnect data modules connected
• Large-scale PV power plants:
– Serial number and firmware version of the Cluster Controller
• Small-scale PV systems:
– Name of your Sunny Portal system
– PIC and RID of the Speedwire/Webconnect data module
Australia SMA Australia Pty Ltd.
Sydney Toll free for
Australia: 1800 SMA AUS
(1800 762 287)
International: +61 2 9491 4200
Belgien/
Belgique/
België SMA Benelux BVBA/SPRL
Mechelen +32 15 286 730
Brasil Vide España (Espanha)
Česko SMA Central & Eastern Europe
s.r.o.
Praha +420 235 010 417
Chile Ver España
Danmark Se Deutschland (Tyskland)