ACTi NVR 3 V3.0.09 - Manual (Page 30)

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NVR 3.0 System Administrator’s Manual
30
Login Failure Troubleshooting
Once you confront with problems accessing NVR server, refer to the possible conditions below
and follow the instruction to solve your issues.
Condition 1: Why can’t I access NVR server via browser?
After typing in the correct NVR server IP, if you cannot access NVR Login page, you may get
the below browser screens:
Cause 1: Server is not ready
Solution: It may happen when you just started the server computer or the server installation
has just finished, please wait a few seconds and connect again.
Cause 2: Server is not able to respond to your request because the NVR port you set (default
is 80) has been seized by another service running on the server computer. This may happen
when that service is executed right before NVR server starts its services.
Solution: Please check if there is another service using the same port with NVR server right
now, and release this port for NVR 3.0 server. The steps below are how to find the service:
1. Please click on "Windows Start" (Windows-Logo) , then enter "cmd.exe" in the run
box and execute it.
2. Input the command “netstat -a -o -b”. You will be provided with the ports in use and the
services using them. Find the Local Address that has taken port 80, and the PID number.