Teac UH-7000 - Manual (Page 29)

TASCAM UH-7000
29
8 – Troubleshooting
Please read this chapter if you are unable to use the unit
properly even after setting it up following the procedures in this
manual.
If you are still unable to resolve your problems please contact
TASCAM customer support with the following information
about the operating environment and details about the trouble.
8
Operating environment
• Computer manufacturer:
• Model:
• CPU:
• Memory (RAM):
• Operating system:
• Applications used:
• Antivirus software:
• Wireless LAN use:
See the end of this document for contact information.
8 Installation fails.
Installation completes, but the computer does not
recognize the unit.
e If some trouble is causing installation to fail, or installation
completes but the computer does not recognize the unit,
check the following.
1. Change the USB port
Since the unit might not properly function with some USB
ports, try connecting to a different USB port (that is built
into the computer), and reinstall the driver.
NOTE
• Try again after disconnecting other USB devices. (Keyboards
and mice can be left connected.)
• Do not use a USB hub. Always connect the unit directly to a
USB port on the computer (built-in)
2. Stop software that is running in the background
Since antivirus software and other software running in the
background can interfere with installation, stop them before
beginning installation.
See “Installing the driver” on page 9 in this manual for
how to install and uninstall the driver.
8
The unit will not turn on.
e If you want to turn the unit on again after it has turned off
(started standby) automatically using the automatic power
saving function, press the POWER button once (turning it
off manually), wait at least eight seconds and then press the
POWER button again.
8
There is no sound even when audio is playing back.
e 1) When connected to a computer
The audio output must be set on the computer.
Please confirm the following while the unit is connected to
the computer. Moreover, if you make the following settings,
sound will be output through this unit, but no sound will be
output by the computer’s speakers or headphone jack.
Windows XP/7/8
Make the settings explained in Chapter 7 according to
the operating system.
Conduct procedures 1–4 for Windows 8 or procedures
1–3 for Windows XP/7 to set the default device for
playback.
Mac OS X
1. Quit all applications and open “System Prefer-
ences…” from the Apple menu.
2. Open “Sound”.
3. On the Output tab, select “UH-7000 output”.
After completing the setting, restart the computer and
check the sound of playback. Depending on the application
that you are using, you might need to make additional
device settings. In particular, DAW software operates using
audio engines with settings that are different from the
OS settings, so confirm the DAW driver settings first after
installing the driver for this unit.
Please see the manuals for the applications that you are
using for detailed setting procedures.
e 2) When in standalone mode
If using the unit in standalone mode, confirm that suitable
input and output settings have been made.
Connect the unit to a computer and use the Mixer Panel to
check and save settings. (See “Mixer Panel menu” on page
23.)