Skutch Electronics PARS Computerized v1.03 - Manual (Page 5)

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7- Facility Name (Optional)
Each RECORD in the file can also contain other information that PARS does not need.
Once this information is supplied to PARS, it generates the following information to the called party:
1- Patient’s Name
2- Doctor’s Name (Optional)
3- Day of the Week
4- Month
5- Day
6- Time
7- Facility Location (Optional)
Example message with both Doctor and Facility options:
“Hello this is the Med Clinic calling to remind you of the following appointment:
John Smith has an
appointment with Dr. Brian Hilton, on Tuesday, March 5 th , at two twenty-five p.m., at the Roseville Clinic.
It is important that you show up for your appointment. Please arrive at least ten minutes before your
appointment and register with the receptionist as soon as you arrive. If you will not be able to keep your
appointment, please leave a message after the tone, otherwise we look forward to seeing you. Thank
you.[BEEP]”
Example message with both Doctor option:
“Hello this is the Med Clinic calling to remind you of the following appointment:
John Smith has an
appointment with Dr. Brian Hilton, on Tuesday, March 5
th
, at two twenty-five p.m. It is important that you
show up for your appointment. Please arrive at least ten minutes before your appointment and register with
the receptionist as soon as you arrive. If you will not be able to keep your appointment, please leave a
message after the tone, otherwise we look forward to seeing you. Thank you.[BEEP]”
Example message without options:
“Hello this is the Med Clinic calling to remind you of the following appointment:
John Smith has an
appointment on Tuesday, March 5 th , at two twenty-five p.m. It is important that you show up for your
appointment. Please arrive at least ten minutes before your appointment and register with the receptionist
as soon as you arrive. If you will not be able to keep your appointment, please leave a message after the
tone, otherwise we look forward to seeing you. Thank you.[BEEP]”
The
RED TEXT is automatically generated by the PARS software. The other text is a pre-recorded
outgoing message that you will record directly on the PARS dialer.
When to make your Reminder Calls:
We suggest that you make all appointment reminder calls two days before the appointment. If you call the
night before the appointment, the patient might have already decided not to make it but are too embarrassed
to admit they are not coming. They also might have forgotten about the appointment and made other
plans. Reminding them the night before might not be enough time to change their plans. Two days gives
the patient enough time to adjust their schedule and to better prepare themselves for the appointment. It
also makes it a easier for the patient to request a re-scheduling of the appointment. It is important to design
your outgoing message so that it politely reminds the patient of the importance of keeping the appointment
and being on time.