Comtech EF Data IPSat GW1000 User Manual
Page 6
v
01-0945-401 Rev A 08/2004
Warranty Statement
Radyne ComStream warrants that its products are free from defects in material and workmanship at the time of
shipment and that they conform to applicable specifications. In no event will Radyne ComStream be liable for
consequential misuse or damages.
The Radyne ComStream IPSat GW1000 is warranted against any above-mentioned defects that may occur within
two years of the shipping date.
Should it be necessary to make a claim against this warranty, the buyer shall first notify Radyne ComStream
Customer Service to define the nature of the problem. When returning products, please be aware of the following:
• Products returned to Radyne ComStream, whether for upgrade, warranted or out-of-warranty repair
work, or maintenance, must comply with the ComStream Return Procedure.
• Products shall be forwarded to Radyne ComStream, transportation prepaid.
• Products returned to ComStream freight collect or without a return material authorization number will
not be accepted.
• Radyne ComStream shall not accept any responsibility for returned products that are improperly
packaged and/or damaged in shipment. If possible, please use original shipping and packaging
materials.
• Original product identification markings and labels must not have been removed, defaced, or altered.
Further, to preserve the warranty the product should not be subjected to abuse, improper installation or
application, alteration, accident, or negligence in use, storage, transportation, or handling.
Any returned product shall be completely evaluated in an attempt to duplicate the problem so that appropriate
corrective action and repair may be completed. Following repair, the product shall be thoroughly tested for
compliance with appropriate specifications. This process will be handled promptly but may be subject to available
labor and material resources.
The Radyne ComStream warranty, as stated herein, is in lieu of all other warranties, expressed, implied, or statutory.
Return Procedure
If it is necessary to return a product for out-of-warranty repair, upgrade, or any modification, the following
procedures must be followed:
Contact ComStream Customer Service, located in the United States, by phone, fax or email at:
Phone (858)
458-1800
Fax (858)
657-5455
Speak to a ComStream Customer Service representative about any questions, issues, or problems. Quite often
equipment problems can be corrected over the phone, which keeps your equipment in service and avoids
unnecessary and costly downtime.
Should it be necessary to return a product to ComStream for any reason, the ComStream Customer Service
representative will issue you a return material authorization (RMA) number. To issue an RMA number, the
ComStream representative will need the product serial number and model number.
You may be returning a product for either: repair, upgrade, or modification. If you are returning the product for:
Repair – Include a complete description of the problem, the operating conditions that caused the problem, and any
circumstances that may have led to the problem. This information is essential for ComStream repair technicians to
reproduce, diagnose, and correct the problem.
Upgrade or modification – Include a complete description of the current configuration and the desired change(s).
This information will allow a ComStream Customer Service representative to provide a formal quote for the
upgrade.