Comtech EF Data IPSat GW1000 - Manual (Page 5)

01-0945-401 Rev. A 08/2004 iv
Customer Service
We hope this guide provides all the information and instructions you need to operate the IPSat GW1000. However,
if you need assistance, contact Radyne ComStream Customer Service at our corporate office located in the United
States, through any of the following:
Phone (858) 458-1800 Monday-Friday
7:30 a.m. – 6:00 p.m. pacific standard time (GMT – 08:00)
Fax (858) 657-5455
[email protected]
After-hours emergency Customer Service Paging (858) 458-1800 option 5. Leave a detailed voice message and your
call will be returned.
Worldwide Customer Support:
Radyne ComStream – UK
+44-1420-540233
Radyne ComStream – Singapore
+656-325-1951
Radyne ComStream – Jakarta
+62-21-521-3733
Radyne ComStream – China
+86-10-658-31975
Product Shipments
Please verify that your company name and address are correct on the packing slip that is included with your
equipment. Notify Radyne ComStream Customer Service if any of the information is incorrect.
Ensure that you write down the following numbers and include them in any correspondence with Radyne
ComStream concerning your order:
Purchase order
Model
Reference line
Sales order
Errors
If any part of your shipment is missing or incorrect, call Radyne ComStream Customer Service.
Cartons and Packing Materials
The factory shipping carton and packing materials are designed to protect the equipment from excessive shock and
vibration that can occur during shipping.
Use the original shipping carton and packing materials to repack the unit for shipment to another location or to
return the unit to ComStream for repair.
For additional information on equipment repacking, refer to the Warranty booklet that accompanied the product
shipment.