14 troubleshooting, Solving common problems – EXFO FTB-2 User Manual
Page 287
FTB-2 and FTB-2 Pro
277
14 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, you may want to consider the
following solutions to problems that could occur.
Problem
Possible Cause
Solution
My unit does not start.
It is not connected to a
power source.
Make sure that the external
power supply is connected
at both ends.
Batteries are completely
discharged.
Change or recharge the
batteries.
The system has
encountered a problem.
Press the On/Off button for
at least fifteen seconds to
force a hardware reset on
the unit.
Windows startup files have
been corrupted.
Contact EXFO.
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