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Eurocom M590K EMPEROR User Manual

Page 126

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Troubleshooting

8 - 10 Problems & Possible Solutions

8

The TouchPad doesn’t
work.

The Touchpad has been disabled. Press the Touchpad toggle (Fn + F1) key combination (make
sure you have installed the Touchpad driver.

The system freezes or
the screen goes dark.

The system’s power saving features have timed-out. Use the AC/DC adapter, press a key on the
keyboard, or press the sleep (Fn + F4) key combination, or press the power button if no LEDs are
lit.

The system never goes
into a power saving
mode
.

Power Options features are not enabled. Go to the Windows Power Options menu and enable
the features you prefer (see

“System Power Options” on page 3 - 6

). Make sure you have

enabled Hibernate mode from the control panel.

The

Wireless LAN/

Bluetooth/PC Camera
modules
cannot be
detected.

The modules are off. Check the appropriate LED indicator

to see if the modules are

on or off (see

“LED Indicators” on page 1 - 6

). If the LED indicator is off, then press the

appropriate AP-Key button/function key combination in order to enable the modules (see

Table 1

- 3, on page 1 - 7

/

Table 1 - 4, on page 1 - 8

).

The

Wireless LAN/

Bluetooth/PC Camera
modules
cannot be
configured.

The driver(s) for the module(s) have not been installed. Make sure you have installed the driver
for the appropriate module (see the instructions in

Chapter 7 “Modules”

for the appropriate

module).

The

PC Camera

software displays a
black screen when the
EMAMCAP software is
run.

The software is using the incorrect device. If you have both the optional PC Camera and TV Tuner
modules present, make sure you install the TV Tuner driver and application first. After installing
the PC Camera driver you will need to select which device to use with the EMAMCAP program.
Go to the Devices menu in the EMAMCAP program and select the USB2.0 1.3M PC CAM device
(see

“PC Camera & TV Tuner” on page 7 - 2

).

Problem

Possible Cause - Solution