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Copying problems, Telephone problems, Copying problems -12 telephone problems -12 – Canon B820 User Manual

Page 97

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9-12

Copying problems ______________________________

The fax does not make a copy.

The BJ cartridge may need to be replaced.
• Determine if the problem is with the BJ cartridge and replace if necessary (see p. 9-5).

The document may not have been loaded correctly into the document tray.
• Remove the document, stack it if necessary, and load it face up into the document tray

correctly (see p. 3-2).

• Make sure the printer cover is closed.

The BJ cartridge may not be installed properly.
• Make sure the BJ cartridge is installed properly (see p. 1-9).

The fax may not be operating properly.
• Print the nozzle check pattern (see p. 9-4).

MEMORY FULL appears on the LCD when making multiple copies.

The fax’s memory is full.
• Print or delete any documents stored in memory (see pp. 5-14, 5-15) to free up space in the

fax’s memory, then start again.

• Change the scanning resolution and try copying again.

The document you are copying may have too many graphics.
• If multiple pages are being copied, separate the pages into smaller stacks. If not, make the

desired number of copies one at a time as needed.

Telephone problems____________________________

You cannot dial.

The telephone line may not be connected properly.
• Make sure all line connections are secure (see pp. 1-4, 1-5).

The power cord may not be plugged in securely.
• Check that the power cord is plugged securely into the fax and into the wall outlet (see p. 1-

5). If the fax is plugged into a power strip, make sure the power strip is plugged in and
turned on.

The fax may not be set for the type of telephone line in use (pulse/tone).
• Make sure the fax is set for the correct telephone line type (see p. 2-6).

The handset, telephone, or extension phone disconnects while you

are talking.

The telephone line cord may not be plugged in securely.
• Check that the telephone line cord is plugged securely into the fax and into the telephone

line jack on your wall.

There is interference on the line.

A mobile phone or cordless phone may be in use near the fax.
• Make sure that mobile phones and cordless phones are not used near the fax.

For additional troubleshooting, see Print quality problems, p. 9-13.

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