Nortel Networks 2007 User Manual
Page 5
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Contents
About the IP Phone 2007 ....................................................... 7
Basic features............................................................................ 7
Telephone controls.................................................................... 9
Telephone Display .................................................................. 13
Application area................................................................ 13
Tools/Navigation area ...................................................... 14
Touch panel ............................................................................ 16
Calibrate the touch panel.................................................. 16
Stylus................................................................................. 16
Cleaning the Telephone Screen.............................................. 16
Enter and edit text ................................................................ 17
Enter text using the telephone dialpad.................................... 17
Edit text using the soft keys .................................................... 18
Enter text using the pop-up keyboard..................................... 18
Enter text using the USB keyboard ........................................ 19
Agent and Supervisor features............................................ 20
Agent Login ............................................................................. 20
Login with Agent ID and Multiple Queue Assignments........... 21
Agent ID and MQA login options ...................................... 22
Default Login .................................................................... 24
Agent Logout .................................................................... 25
Agent features ....................................................................... 26
Answer ACD calls.................................................................... 26
Use Force Call ........................................................................ 27
Use Activity code .................................................................... 28
Use Emergency ...................................................................... 29