To log out, Agent logout – Nortel Networks 2007 User Manual

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Agent and Supervisor features

InCalls

NotReady

5. To join the ACD queue, choose one of

the following:

— Tap the Incalls soft key.

— Tap the NotReady soft key.

Agent Logout

Log out of the system completely or temporarily (NotReady state).

To log out

Makes etBsy

NotReady

Choose one of the following:

— To log out completely, press the

MakeSetBusy soft key.

— To log out temporarily, press the

NotReady soft key.

Note:

While on an ACD call, tapping the

MakeSetBusy soft key results in
automatic logout when the call finishes.