Supervisor features, Use answer agent – Nortel Networks 2007 User Manual

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Supervisor features

The following sections describe features available to the Supervisor:

Answer Agent

Agent key

Answer Emergency

Call Agent

Interflow

Night Service

Observe

Display Agent Status

Display Queue

Use Answer Agent

Use the Answer Agent feature to receive calls from agents in a non
emergency situation.

AnsAgent

1. When the Answer Agent soft key

flashes, tap the Answer Agent soft key.

Note 1:

The Agent ID of the contacting

individual displays on the telephone.

Note 2:

The soft key color changes and

remains altered as long as the call is
active. The status changes to NotReady.

2. Press the Goodbye key to end the call.