Login with agent id and multiple queue assignments – Nortel Networks 2007 User Manual
Page 21
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
Agent and Supervisor features
Services
6. If you are using a headset and the
Handset On-Hook Means Log out
(HOML) setting is configured to No by
the administrator, then perform the
following:
a. Press the Headset key and replace
the handset in the cradle to receive
calls on the headset.
b. Tap the Services soft key. Change
the On-hook default path to
Headset Enabled
.
Note:
If the HOML setting is configured
to Yes, replace the handset to log out of
the queue.
Login with Agent ID and Multiple Queue
Assignments
A Multiple Queue Assignment (MQA) login involves entering a four-digit
Agent ID and up to five ACD Directory Numbers (DN), with the option of
adding a Supervisor ID and up to five Priority values.
Choose one of the following login procedures:
•
Agent ID and MQA login options
•
Default login