Use emergency, Use not ready – Nortel Networks 2007 User Manual

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Agent features

Use Emergency

Use the Emergency feature to contact the supervisor immediately in an
emergency situation.

Emergency

1. During an active call, tap the

Emergency soft key.

Note:

The Emergency soft key color

changes and remains altered as long as

the feature is active.

When the supervisor answers, a three

way call commences.

Emergency

2. Tap the Emergency soft key again to

transfer the caller to the supervisor and
terminate access to the caller and

supervisor.

Use Not Ready

Use the Not Ready feature to take the telephone out of the call queue

while completing post-call work.

NotReady

1. Tap the NotReady soft key to

temporarily log out of the system.

Note:

The NotReady soft key color

changes and remains altered as long as

the feature is active.