Display agent status – Nortel Networks 2007 User Manual

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Supervisor features

Display Agent status

Use the Display Agent feature to view a summary of the current status for
all agents who have an agent Position ID key assigned on the

supervisor’s telephone.

DisplayAgt

Tap the Display Agent soft key. The
summary information displays for twelve
seconds or until another feature key is

pressed.

Agent positions in the Not Ready state are

counted as busy on either ACD calls or non-

ACD calls, as specified by the system

administrator.

Figure 6: Current status of agents