Use agent key, Use answer emergency – Nortel Networks 2007 User Manual
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Supervisor features
Use Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each Agent key links to a particular agent position, and
can be used with the Call Agent or Observe Agent keys.
Table 4 lists the four states of the LCD indicator.
Table 4: Agent status
LCD
Description
Off
Agent is not logged in.
On
Agent is logged in but either NotReady or on a
call.
Slow Flashing
Agent is waiting for an ACD call.
Fast Flashing
Agent is on a non-ACD call.
Use Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an
emergency situation.
AnsEmerg
1. When the Answer Emergency soft key
flashes, tap the Answer Emergency
soft key.
Note 1:
The Agent ID of the contacting
individual displays on the telephone.
Note 2:
The soft key color changes and
remains altered as long as the call is
active. The status changes to NotReady.
2. Press the Goodbye key to end the call.