Agent features, Answer acd calls, To answer the call – Nortel Networks 2007 User Manual
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Agent features
Agent features
The following sections describe features available to Agents:
•
Answer ACD calls
•
Activity code
•
Call Forcing
•
Emergency
•
Not Ready
•
Answer or Place Non-ACD calls
•
Contact the Supervisor
Answer ACD calls
Use the Incalls key to answer the next queued ACD call on the primary
DN. The Incalls key is located in the lower right-hand corner of the
programmable line/feature keys.
To answer the call
InCalls
When the Incalls soft key flashes, tap the
Incalls soft key.
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