Agent and supervisor features, Agent login – Nortel Networks 2007 User Manual

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Agent and Supervisor features

This section describes the following login features that are common to the

Call Center Agent and Supervisor:

•

Agent Login

•

Agent Logout

Agent Login

Use the Agent Login to enter an Automated Call Distribution (ACD)

queue. If an Agent ID is assigned, enter the four-digit code at the display
screen prompts.

1. Lift the handset.

InCalls

2. Tap the Incalls soft key.

3. If Enter Agent ID appears on the

screen, use the dialpad to enter the ID.

4. Press the # key. The telephone enters a

Not Ready state.

InCalls

NotReady

5. To join the ACD queue, choose one of

the following:

— Tap the Incalls soft key.

— Tap the NotReady soft key.