Use call agent, Use interflow – Nortel Networks 2007 User Manual

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Supervisor features

Use Call Agent

Use the Call Agent feature to contact an Agent.

CallAgt

1. Tap the Call Agent soft key.

Agent

B a a

BBB

B B B

2. Choose one of the following:

— Tap a selected Agent soft key.

— Dial the agent’s Position ID.

Use Interflow

3. Press the Goodbye key to end the call.

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a predefined threshold.

InterFlow

1. Tap the Interflow soft key.

Note:

The Interflow soft key color

changes and remains altered while the

feature is active.

InterFlow

2. Tap the Interflow soft key again to

deactivate the feature and resume

normal call flow.