Winco DPG-2145-001 - Manual (Page 50)

Manual 36526F DPG-21XX-00X Digital Controllers
Woodward 42
Returning Equipment for Repair
If a control (or any part of an electronic control) is to be returned for repair, please
contact your Full-Service Distributor in advance to obtain Return Authorization and
shipping instructions.
When shipping the item(s), attach a tag with the following information:

return number;

name and location where the control is installed;

name and phone number of contact person;

complete Woodward part number(s) and serial number(s);

description of the problem;

instructions describing the desired type of repair.
Packing a Control
Use the following materials when returning a complete control:

protective caps on any connectors;

antistatic protective bags on all electronic modules;

packing materials that will not damage the surface of the unit;

at least 100 mm (4 inches) of tightly packed, industry-approved packing material;

a packing carton with double walls;

a strong tape around the outside of the carton for increased strength.
To prevent damage to electronic components caused by
improper handling, read and observe the precautions in
Woodward manual 82715, Guide for Handling and
Protection of Electronic Controls, Printed Circuit Boards,
and Modules.
Replacement Parts
When ordering replacement parts for controls, include the following information:

the part number(s) (XXXX-XXXX) that is on the enclosure nameplate;

the unit serial number, which is also on the nameplate.