Winco DPG-2145-001 - Manual (Page 48)

Manual 36526F DPG-21XX-00X Digital Controllers
Woodward 40
Chapter 8.
Service Options
Product Service Options
If you are experiencing problems with the installation, or unsatisfactory performance of
a Woodward product, the following options are available:

Consult the troubleshooting guide in the manual.

Contact the manufacturer or packager of your system.

Contact the Woodward Full Service Distributor serving your area.
 Contact Woodward technical assistance (see ―How to Contact Woodward‖ later in
this chapter) and discuss your problem. In many cases, your problem can be
resolved over the phone. If not, you can select which course of action to pursue
based on the available services listed in this chapter.
OEM and Packager Support: Many Woodward controls and control devices are installed
into the equipment system and programmed by an Original Equipment Manufacturer
(OEM) or Equipment Packager at their factory. In some cases, the programming is
password-protected by the OEM or packager, and they are the best source for product
service and support. Warranty service for Woodward products shipped with an equipment
system should also be handled through the OEM or Packager. Please review your
equipment system documentation for details.
Woodward Business Partner Support: Woodward works with and supports a global
network of independent business partners whose mission is to serve the users of
Woodward controls, as described here:

A Full Service Distributor has the primary responsibility for sales, service,
system integration solutions, technical desk support, and aftermarket marketing of
standard Woodward products within a specific geographic area and market
segment.

An Authorized Independent Service Facility (AISF) provides authorized service that
includes repairs, repair parts, and warranty service on Woodward's behalf. Service (not
new unit sales) is an AISF's primary mission.

A Recognized Engine Retrofitter (RER) is an independent company that does
retrofits and upgrades on reciprocating gas engines and dual-fuel conversions, and
can provide the full line of Woodward systems and components for the retrofits and
overhauls, emission compliance upgrades, long term service contracts, emergency
repairs, etc.

A Recognized Turbine Retrofitter (RTR) is an independent company that does
both steam and gas turbine control retrofits and upgrades globally, and can provide
the full line of Woodward systems and components for the retrofits and overhauls,
long term service contracts, emergency repairs, etc.
A current list of Woodward Business Partners is available at
www.woodward.com/support .