StarTech.com SV1108IPPWEU - Manual (Page 174)

Instruction Manual
167
Problem Resolution
Under Virtual Media, I can mount an
ISO file, but I cannot access it.
Virtual Media under the WindowsClient
only supports ISO files less than
4G.Bytes. If the ISO file is 4GBytes or
greater it cannot be accessed.
My antivirus program reports that
there is a trojan after I access the
SV1108IPEXT/POW with my browser
and then open the Windows Client
Viewer.
The Windows Client Viewer uses an
ActiveX plugin (windows.ocx) that
some antivirus programs mistakenly
see as a virus or trojan. We have tested
our firmware extensively and found
no evidence of a virus or trojan. You
can add the plugin to your antivirus
program’s White List and use the Viewer
safely. If you are reluctant to use the
Windows Client Viewer, however, you
can simply use the Java Client
Viewer, instead.
Java
For mouse synchronization problems, see Macros, page 113, Mouse DynaSync Mode,
page 120, and Sun / Linux, page 172. For other problems, see the table below:
Problem Resolution
Java Applet won’t connect to the
SV1108IPEXT/POW
1. Java 6 Update 3 or higher must be
installed on your computer.
2. Make sure to include the correct
login string when you specify the
SV1108IPEXT/POW’s IP address.
3. Close the Java Applet, reopen it, and
try again.
I have installed the latest Java
JRE, but I am having performance
and stability problems.
There may be issues with the latest
version because it is so new. Try using a
Java version that is one or two updates
earlier than the latest one.
Java Applet performance
deteriorates
Exit the program and start again.