Moog Crossbow GNAV540 - Manual (Page 128)

Page 12
GNAV540 User Manual
7430‐0808‐01 Rev. B
8
Appendix E. Crossbow Service Policies
Customer Service
Moog cu uct support services: stomers have access to prod
• Single‐point return service
• Web‐based support service
• Same day troubleshooting assistance
•
Worldwide Crossbow representation
• Onsite and factory training available
•
pair programs Preventative maintenance and re
• Installation assistance available
Warranty
The Crossbow product warranty is one year from the date of shipment.
Returning Equipment
obtain a Returned Material Authorization number Before returning any equipment, please contact Crossbow to
(RMA).
Provide the following information when requesting a RMA:
Contact Point
• Company
• Address
• Contact name
• Telephone, Fax, Email
Product Details
• Equipment Model Number
• Number Equipment Serial
• ate Installation D
• Failure Date
• Description of Failure
• Does the device connect to NAV‐VIEW 2.2
Packing Item for Return
If the equipment is to be shipped to Crossbow for service or repair:
• In all correspondence, refer to the equipment by the model number, the serial number, and the RMA
number.