Comtrol Rocket Port - Manual (Page 63)

RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev. A Before Calling Technical Support - 63
Troubleshooting and Technical Support
7. Right-click and remove the check mark on the Receiving COM port.
Neither COM port is sending or receiving data but shows Ready on the Status
bar.
8. Reverse the sending/receiving windows one at a time. Set the Receive option
first, then in the opposite window, select the Send option.
The Status line shows Sending or Receiving in the reverse windows.
Data is now scrolling in the COM40 window. COM41 is static as it is not receiving
data but transmitting data.
Before Calling Technical Support
Comtrol has a staff of support technicians available to help you. You should review
Troubleshooting Checklist on Page 51 before calling Technical Support. If you call
for Technical Support, please have the following information available.
Item Information
Adapter type
Adapter serial number
Driver part number and
revision or version
Server computer make,
model, and speed
Other serial port adapters
installed in the server and
their COM port numbers
Devices connected to the
adapter