Comtrol Rocket Port User Manual
Page 52
52 - Troubleshooting Checklist
RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev. A
Troubleshooting and Technical Support
Port Does Not
Open?
1.
Open the Device Manager.
•
Windows 7 and Windows Vista: Right-click
Computer, click Manage, and then highlight the
Device Manager.
•
Windows Server 2008 R2: Click Start, right-click
Computer, and then click Properties.
•
Windows Server 2003: Right-click My Computer,
click Manage, and then click the Device Manager
button.
•
Windows XP:
Not logged into a domain controller: Right-click My
Computer, click Manage, and then highlight the
Device Manager.
Logged into a domain controller: Right-click My
Computer, click Manage, and then click the Device
Manager button.
2.
Double-click Ports (COM & LPT) to expand the view.
Comtrol ports are displayed in the Device Manager,
accordingly:
•
DeviceMaster ports are Comtrol NS-Link ports
•
RocketPort EXPRESS/INFINITY are Comtrol
RocketPort Unity ports
•
RocketPort and RocketModem (Universal PCI) are
Comtrol ports
If a yellow exclamation mark represents the port, right-click
on the exclamation mark, and click Update Driver. See
on Page 21 for detailed procedures.
Monitor Port
Activity?
Install the Comtrol Utility (Page 53) and use Port Monitor.
Enable Verbose
mode
You can optionally
enable the Verbose Event Log
option on
the Device General tab for diagnostic purposes to initiate
longer messages to be sent to the Event Log for your
operating system. The added information can be useful
when debugging communications and configuration
problems.
Access the event log through the Administrative Tools Event
Viewer option.
Issue
Troubleshooting