Comtrol Rocket Port - Manual (Page 4)

4 RocketPort Series/RocketModem IV Driver User Guide: 2000564 Rev. A
Table of Contents
Removing the Adapter and Driver...................................................................................47
Removing a RocketPort ............................................................................................................................. 47
Windows 7 and Windows Vista ................................................................................................................ 47
Windows Server 2008 R2.......................................................................................................................... 47
Windows Server 2003 ............................................................................................................................... 47
Windows XP .............................................................................................................................................. 48
Not logged into a Domain Controller ................................................................................................ 48
Logged into a Domain Controller ...................................................................................................... 48
Removing the Device Driver and Adapter ............................................................................................ 48
Troubleshooting and Technical Support........................................................................51
Troubleshooting Checklist ........................................................................................................................ 51
Comtrol Utility ............................................................................................................................................. 53
Installing the Comtrol Utility .................................................................................................................. 53
Using Port Monitor (PMon2).................................................................................................................... 55
Testing Comtrol COM Ports .............................................................................................................. 55
Using Test Terminal................................................................................................................................. 58
Opening Ports ..................................................................................................................................... 58
Sending and Receiving Test Data (RS-232/422 and RS-485: 4-Wire).............................................. 59
Loopback Test (RS-232)...................................................................................................................... 60
Sending and Receiving Data (RS-485: 2-Wire) ....................................................................................... 60
Before Calling Technical Support ........................................................................................................... 63
Technical Support ....................................................................................................................................... 64
Configuring Non-Plug and Play Devices ........................................................................65
Installing Non-Plug and Play Devices .................................................................................................... 65
Installing Modems .................................................................................................................................... 65
Installing Printers .................................................................................................................................... 66