Vintage Cellars Mini Ceiling Mount User Manual

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7. Request for Product Evaluation and Repair Under Warranty

SPLIT SYSTEM FIELD SERVICE WARRANTY POLICY: This Policy is to clarify what falls under Warranty Service and what

becomes the responsibility of the Owner. WhisperKOOL (“manufacturer”) strives to provide our customers with a superior

Product and we back our Product with a Two Year Limited Warranty. Please review the WhisperKOOL Product Terms and

Conditions including Product Limited Warranty and Product Installation Requirements to ensure you have a complete

understanding of our Policy and coverage of your Split System.
ARBITRATION: Any disputes arising out of or in connection with the installation and warranty of the Split System shall be

referred to and finally resolved by a WhisperKOOL approved Independent Certified HVAC/R Technician. The evaluation of

the Technician on all issues or matters of identifying the responsible party (WhisperKOOL or Installing Technician) shall be

determined in a written report. This report will be made available to all concerned parties. If discovered under warranty,

WhisperKOOL will assume the financial responsibility under their warranty guidelines. If the report finds the Owner’s Installer

as the responsible party, WhisperKOOL will provide all documentation to the customer to substantiate the findings. This will

include the Invoice from the Independent Certified HVAC/R Technician and the written report of the findings. The Owner

will become responsible for payment directly to WhisperKOOL for all charges incurred for repairs (labor, parts and shipping

costs) on the Split System.

8. Miscellaneous Terms and Conditions

A. Return Policy. All return inquiries must be made within thirty (30) calendar days of the original purchase of a Product

and are subject to a twenty five percent (25%) restocking fee. Shipping costs are not refundable and the Purchaser is

responsible for all return shipping costs (including customs fees and duties, if applicable).

B. Security Interest. WhisperKOOL retains a security interest in each Product until payment in full.
C. Construction and Severability. Every provision of these Terms and Conditions shall be construed, to the extent possible,

so as to be valid and enforceable. If any provision of these Terms and Conditions is held by a court of competent

jurisdiction to be invalid, illegal or otherwise unenforceable, such provision will, to the extent so held, be deemed

severed from the contract of sale between Purchaser and WhisperKOOL, and all of the other non-severed provisions will

remain in full force and effect.

D. Governing Law/Choice of Forum. The laws of the State of California (without regard for conflicts of law) shall govern

the construction and enforcement of the these Terms and Conditions of Sale (Sections 1 through 9 inclusive, including

Product Limited Warranty And Product Installation Requirements), and further these Terms and Conditions of Sale shall

be interpreted as through drafted jointly by WhisperKOOL and Purchaser. Any dispute will be resolved by the courts

in and for the County of San Joaquin, State of California, and all parties, WhisperKOOL, Purchaser and End User, hereby

irrevocably submit to the personal jurisdiction of such courts for that purpose. No waiver by WhisperKOOL of any breach

or default of the contract of sale (including these Terms and Conditions of Sale) concerning a Product will be deemed to

be a waiver of any preceding or subsequent breach or default.

E. Correction of Errors and Inaccuracies. These Terms and Conditions may contain typographical errors or other errors or

inaccuracies. WhisperKOOL reserves the right to correct any errors, inaccuracies or omissions, and to change or update

these Terms and Conditions, at any time without prior notice.

9. Questions, Additional Information And Technical Assistance

A. Questions. If you have any questions regarding these Terms and Conditions or wish to obtain additional information,

Customer Service

WhisperKOOL Corporation

1738 E Alpine Ave
Stockton, CA 95205
E-mail: [email protected]

Web: www.whisperkool.com

B. Technical Assistance. WhisperKOOL Customer Service is available Monday through Friday from 6:00 a.m. to 4:00 p.m.

PST. The Customer Service representative will be able to assist you with your questions and warranty information more

effectively if you provide them with the following:

1. The model and serial number of your WhisperKOOL UNIT.
2. The location of the system and installation details, such as ventilation, construction of your wine cellar, and room

size.