Losi LOSR2800 - Manual (Page 2)

Warranty and Repair Policy
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the “Product”) will be free from
defects in materials and workmanship at the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and disclaims all other warranties, express or
implied.
( a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR REPLACEMENT AS
PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty covers only those Products
purchased from an authorized Horizon dealer. Third party transactions are not covered by this warranty. Proof of purchase is
required for warranty claims.
(b) Limitations–HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY
ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy–Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair or (ii) replace, any
Product determined by Horizon to be defective. In the event of a defect, these are the Purchaser’s exclusive remedies. Horizon
reserves the right to inspect any and all equipment involved in a warranty claim. Repair or replacement decisions are at the sole
discretion of Horizon. This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse,
negligence, commercial use, or modification of or to any part of the Product. This warranty does not cover damage due to im-
proper installation, operation, maintenance, or attempted repair by anyone other than Horizon. Return of any goods by Purchaser
must be approved in writing by Horizon before shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR PRODUCTION
OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has no control over use, setup, final assembly, modification or misuse, no
liability shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup or assembly, the user accepts
all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product, you are advised
to return this Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions or assistance, please direct your email to
[email protected], or call 877.504.0233 toll free to speak to a Product Support representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack the Product
securely using a shipping carton. Please note that original boxes may be included, but are not designed to withstand the rigors
of shipping without additional protection. Ship via a carrier that provides tracking and insurance for lost or damaged parcels,
as Horizon is not responsible for merchandise until it arrives and is accepted at our facility. A Service Repair
Request is available at www.horizonhobby.com on the “Support” tab. If you do not have internet access, please include a letter
with your complete name, street address, email address and phone number where you can be reached during business days, your
RMA number, a list of the included items, method of payment for any non-warranty expenses and a brief summary of the
problem. Your original sales receipt must also be included for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Provided warranty
conditions have been met, your Product will be repaired or replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without notification or
estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting the item for repair you are
agreeing to payment of the repair without notification. Repair estimates are available upon request. You must include this
request with your repair. Non-warranty repair estimates will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Please advise us of your preferred method of payment. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover cards. If you choose to pay by credit card, please include
your credit card number and expiration date. Any repair left unpaid or unclaimed after 90 days will be considered abandoned
and will be disposed of accordingly. Please note: non-warranty repair is only available on electronics and model engines.
United States
Electronics and engines requiring inspection or repair should
be shipped to the following address:
Horizon Service Center
4105 Fieldstone Road
Champaign, Illinois 61822
USA
All other Products requiring warranty inspection or repair
should be shipped to the following address:
Horizon Product Support
4105 Fieldstone Road
Champaign, Illinois 61822
USA
European Union
Electronics and engines requiring inspection or repair should
be shipped to one of the following:
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye, Harlow
Essex CM18 7NS
United Kingdom
Please call +44 (0) 1279 641 097 or email
[email protected] for any warranty questions.
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
Please call +49 4121 46199 66 or email
[email protected] for any warranty questions.
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’activité du réveil matin
91230 Montgeron
France
Please call +33 (0) 1 30 47 44 70