9 conflict resolution, Conflict resolution – Acronis Access - User Guide User Manual

Page 63

Connectivity requirements

Acronis Access clients must have network access to the Acronis Access server in order to receive profile updates,
remote password resets, and remote wipes. If your client is required to connect to a VPN before they can access
Acronis Access, they will also need to connect to the VPN before management commands will be accepted.

Removing Management

There are two options to remove your Access Mobile Client from management:



Turn Off the Use Management option (if allowed by your policy)



Remove the Access Mobile Client application

Depending on your Acronis Access management policy settings, you may have the right to remove
the Access Mobile Client from management. This will likely result in you not being able to access
corporate files servers. If you are allowed to do so, follow these steps to unmanage your device:

To unmanage your device follow the steps below:

1. Tap the Settings menu.
2. Turn OFF the Use Management option.
3. Your profile may require that your Access Mobile Client data is wiped when removing the device

from management. You can cancel the process at this point if you don't want to be wiped.

4. Confirm removing Acronis Access from management by tapping YES in the confirmation window.

Note: If your Acronis Access management profile does not allow you to unmanage your client, the Use
Management option will not be displayed on the Settings menu. In this case the only way to remove the device
from management is by uninstalling the Access Mobile Client application. Uninstalling the application will erase
all existing Access Mobile Client data and settings and will return the user to default application settings after
reinstalling.

To uninstall the Access Mobile Client app, follow the steps below:

1. Hold your finger on the Access Mobile Client app icon until it starts shaking.
2. Tap the "X" button on the Access Mobile Client application and confirm the uninstall process.

To reinstall the Access Mobile Client app, visit http://www.grouplogic.com/web/meappstore

2.1.9 Conflict Resolution

We've introduced a new conflict resolution functionality to ensure that no data is lost when multiple
users are making changes to the same files. Conflict resolution is in effect only when new content is
added to the file - moving, copying and renaming a file will not trigger it.

WARNING!: Older versions of the clients will not have this new conflict resolution functionality and will always
overwrite the file. To ensure that this new functionality is in use, make sure that all clients are up to date. You
can enforce an update for the desktop clients, for more information visit: How to support different desktop
client versions