ClearOne Dante Controller - Manual (Page 74)

Dante Controller User Guide
Copyright © 2014 Audinate Pty Ltd. All rights reserved. -74-
Troubleshooting
Messages on Startup
Error Message Meaning & Actions
'Dante Controller was unable to connect to the
Dante Control and Monitoring manager. Dante
Controller cannot function without this connection.
This problem is most likely caused by the Dante
Control and Monitoring ('conmon') service or
daemon stopping unexpectedly. Click OK to restart
Dante Controller. You may also need to manually
restart the Dante Control and Monitoring service, or
the computer, if the problem reoccurs.' Affects: Windows only.
Meaning: The 'Dante Control and Monitoring'
service is not responding. This can occur after a
computer has been in sleep mode.
Action: Restart Dante Controller. In the event that
does not work, reboot your PC, or restart the Dante
Control and Monitoring service via Control Panel >
Administrative Tools > Services.
'The installed version [x] of the Dante Control and
Monitoring service (‘ConMon’) is out of date.
This version of Dante Controller requires ConMon
version [x] or later.
Please reinstall Dante Controller to resolve this
issue. Dante Controller will now exit.' Affects: Windows and OS X.
Meaning: Usually this is because the required
service (ConMon) that is installed with Dante
Controller has been overwritten with an older
version by another Dante software product
installation.
Action: Reinstall Dante Controller. This will update
the ConMon service to the latest version.
'The installed version [x] of the Dante Discovery
service is out of date.
This version of Dante Controller requires Dante
Discovery version [x] or later.
Please reinstall Dante Controller to resolve this
issue.
Dante Controller will now exit.' Affects: Windows only.
Meaning: Usually this is because the required
service (Dante Discovery) that is installed
with Dante Controller has been overwritten with an
older version by another Dante software product
installation.
Action: Reinstall Dante Controller. This will update
the Dante Discovery service to the latest version.
Computer Configuration Checklist
Before installing Dante Controller, you must be logged in to your computer as a user with administrator
privileges.
To be correctly configured for use with a Dante network, the computer should have:
n Dante Controller installed
n The correct network interface/s selected
n The correct IP addresses in use
Third-party firewall configuration
n Standard Windows and Mac firewalls are typically configured on installation.
n Third party firewalls will need to be manually configured.