Brother IntelliFAX 4100e - Manual (Page 6)

iv
BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
(For USA Only)
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This warranty is given only to the first end-
use purchaser of the accompanying
product (referred to in this warranty as
“this Product”).
What is covered: Brother warrants to you
for the Warranty Period that there are no
defects in the materials, workmanship or
Year 2000 compliance of this Product.
The “Warranty Period” is 1 year from the
date you purchased this product. The
“Warranty Period” for consumable items,
such as Print Heads, Toner, Drums, Ink
Cartridges, Print Cartridges, Refill
Ribbons, Therma PLUS Paper and
Thermal Paper, etc. is 90 days from the
date of purchase, or the rated life of the
Consumable item, whichever is shorter.
What is NOT covered: Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If
the Product was not purchased from an
authorized Brother reseller within the United
States, (2) The Product has been serviced or
modified by anyone other than an Authorized
Service Representative of Brother, (3) The
serial number has been modified, defaced or
removed from this Product, (4) Non-Brother
® -
brand or non-Brother approved parts,
supplies, power supplies or other accessories
have been used with this Product, (5) Any
damage caused by accident, neglect, abuse
or misuse or, the recommended monthly
volume has been exceeded, (6) Damages
caused as a result of modification, alteration
or repairs performed by anyone other than a
Brother Authorized Service Representative.
(7) NOT COVERED UNDER WARRANTY
ARE: Consumable items, for example
(including, but not limited to): ribbons, ink or
toner cartridges, toner drum units, print
heads, cleaning and/or instances where no
defects in material or workmanship are found
in the Product, etc. (8) Damage caused by
improper connection and/or disconnection of
the Product; failure of the operator to follow
operational instructions, improper set up of
the Product.
What to do if you think your Product is
defective:
Call our Customer Service Hotline at
1-800-284-4329, or if you suspect a defect in
materials or workmanship in this Product, you
can report it to a Brother Authorized Service
Center. During the Warranty Period, supply
Brother’s representative with a copy of your
dated bill of sale showing that this Product
was purchased within the United States.
For the name of your Brother Authorized
Service Center, call 1-800-521-2846. After
contacting the Brother Authorized Service
Center, you may be required to deliver or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center)
will repair or (at Brother’s option) replace
the Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right
to supply refurbished or remanufactured
replacement parts provided that the
replacement parts conform to the
manufacturer’s specifications for new
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service:
When an exchange is authorized, Brother
will exchange of your non working Product
with a refurbished or remanufactured
product that conforms to the manufacturer’s
specifications for new products. The
refurbished or remanufactured Product you
receive will be covered by the balance of the
limited warranty period remaining on the
original Product, plus an additional thirty (30)
days. You will keep the replacement
Product that is sent to you and must return
(or be billed up to the cost of a new product)
your original non working product, which
shall become the property of Brother. You
must call Brother Customer Service and if
the representative cannot correct the
product’s malfunction over the telephone
and you elect the exchange service, you
must provide information pertaining to this
Product and you must also provide a valid
major credit card number. Your credit card
will be charged up to the cost of a new
Product if: (i) you do not return your original
Product to Brother within five (5) business
days; (ii) the malfunctions of your original
Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your
original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale).
M F C L I M I T E D W A R R A N T Y ( U S A )