MTS 709 Alignment System - Manual (Page 13)

Technical Support
709 Alignment System Preface 13
Know relevant software
information
For MTS software application problems, have the following information
available.
• The software application’s name, version number, build number, and if
available, software patch number. This information is displayed briefly
when you launch the application, and can typically be found in the “About”
selection in the “Help” menu.
Example: Station Manager, Version 3.3A, Build 1190, Patch 4
• The same information for other MTS software included with your system
• Names of other non-MTS applications that are running on your computer,
such as screen savers, keyboard enhancers, print spoolers, and so forth
If you contact MTS
by phone
Your call will be registered by a HELPLine agent if you are calling within the
United States or Canada. Before connecting you with a technical support
specialist, your agent will ask you for your site number, name, company,
company address, and the phone number where you can normally be reached.
Identify system type
To assist your HELPLine agent with connecting you to the most qualified
technical support specialist available, identify your system as one of the
following types:
• Electromechanical materials test system
• Hydromechanical materials test system
• Vehicles test system
• Vehicles component test system
• Aero test system
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone.
• Call from a telephone close to the system so that you can try implementing
suggestions made over the phone.
• Have the original operating and application software media available.
• If you are not familiar with all aspects of the equipment operation, have an
experienced user nearby to assist you.