MTS 709 Alignment System - Manual (Page 12)

709 Alignment System
Technical Support
Preface 12
Before you
contact MTS
MTS can help you more efficiently if you have the following information
available when you contact us for support.
Know your site number
and system number
The site number contains your company number and identifies your equipment
type (material testing, simulation, and so forth). The number is usually written on
a label on your MTS equipment before the system leaves MTS. If you do not
have or do not know your MTS site number, contact your MTS sales engineer.
Example site number: 571167
When you have more than one MTS system, the system number identifies which
system you are calling about. You can find your job number in the papers sent to
you when you ordered your system.
Example system number: US1.42460
Know information from
prior technical
assistance
If you have contacted MTS about this problem before, we can recall your file.
You will need to tell us the:
• MTS notification number
• Name of the person who helped you
Identify the problem
Describe the problem you are experiencing and know the answers to the
following questions.
• How long has the problem been occurring?
• Can you reproduce the problem?
• Were any hardware or software changes made to the system before the
problem started?
• What are the model and serial numbers of the suspect equipment?
Know relevant computer
information
If you are experiencing a computer problem, have the following information
available.
• Manufacturer’s name and model number
• Operating software type and service patch information. Examples:
– Windows Vista
– Windows XP Service Pack 1 (SP2)
• Amount of system memory. Example: 640 MB of RAM.
• Amount of free space on the hard drive in which the application resides.
Example: 11.2 GB free space, or 72% free space.
• Current status of hard-drive fragmentation. Example: 3% total
fragmentation.