CounterPath eyeBeam 1.11 User Guide for Windows - Manual (Page 7)

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1 Introduction
1.1 What is eyeBeam?
eyeBeam is a software telephone with all of the features of traditional business telephones,
including hold, transfer, and conferencing. eyeBeam also has video and messaging capabilities.
The following is a partial list of features included in the eyeBeam softphone.
1.2 How does eyeBeam Work?
Instead of making calls over traditional twisted-copper, fiber-optic, cellular or satellite telephone
networks, calls made using eyeBeam work over computer networks through an internet service
provider or a local area network. This breakthrough in telephony technology is called Voice over
Internet Protocol – VoIP, or “Voice over IP.”
Calls made anywhere in the world to similar internet-based telephones are generally free, while
calls made to traditional telephone systems can be much cheaper than typical long-distance
• Instant Messaging with Presence
• Call Record
• Acoustic echo cancellation
• Message waiting indicator
• Audio & video tuning wizard
• Touch tones
• Call forwarding
• 10 party audio & video conferencing
• Speakerphone
• Caller ID
• Call timer
• Mute
• Direct IP calling
• Speed dial
• Hold
• Transfer
• Do not disturb
• Call ignore • Send to voicemail
• Redial
• Login with up to 10 VoIP service
providers
• 6 lines
• Advanced contact list
• List of received, missed and dialed calls
• Keyboard shortcuts for most major
functions
• SIP Compliant
• STUN & ICE NAT traversal
• X-Tunnels firewall traversal client*
• eyeBeam supports the following audio
codecs: G.711u. G.711a, GSM, G.729,
G.723, iLBC, G.722.2, SPEEX, DVI4,
EVRC, L16
• eyeBeam supports the following video
codecs: H.263, H.263+,H.264
* Requires access to X-Tunnels NAT Traversal service – contact the appropriate service provider for details