CounterPath eyeBeam 1.11 User Guide for Windows - Manual (Page 24)

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4 Extended Calling Features
Along with basic calling functionality, eyeBeam also includes many advanced features found in
traditional business phones. These features include call conferencing and call transfer, each of
which is covered in the following subsections:
4.1 Call Conferencing
eyeBeam allows users to establish a conference call which will let more than two parties to
converse at once. Each party in the conference call can hear and speak to every other participant.
4.1.1 Starting a conference call
Users may host a conference by calling the other parties involved, or by allowing them to arrange
the call themselves. For example, users can create a simple three-way call by following the steps
below:
1. With an active call on one of the lines, place the call on hold by either:
• selecting another line and dialing a third party, or
• accepting an incoming call from a third party by clicking the line on which the call arrives.
2. After informing the arriving participant about the three-way call, click the CONF button (see
Figure 1) to include all parties in the conversation.
3. To end a three-way call, click the CONF button again to place both parties on hold. At this
point no participants can speak to one another.
4. Users can then talk to each party individually by selecting the appropriate line.
4.1.2 Adding another party to the conference
To add another party to an existing conference call, complete the following steps:
1. Place the conference on hold by clicking the CONF button.
2. Invite another party to the conference on hold by either:
• selecting the line of an incoming call, or
• selecting an available line to initiate a call to an outside party.
3. After advising the outside party that they will soon be part of a conference call, click the
CONF button once more to re-establish the conference.
N OTE THAT EITHER OPERATION PLACES THE ORIGINAL PARTY ON HOLD .
N OTE THAT USERS SPEAK TO THE OUTSIDE PARTY WHILE THE CONFERENCE IS ON HOLD .