CounterPath eyeBeam 1.11 User Guide for Windows - Manual (Page 42)

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Multiple IP addresses on the same computer
If a user’s computer has more than one IP address, eyeBeam may have difficulty choosing the
correct address for softphone calls. To set the correct IP address manually, configure the following
settings as instructed below:
Settings Menu -> System -> Network -> Auto-Detect IP Address: Unchecked
Local IP Address: [User Computer’s IP Address]
NAT Firewall IP Address: [IP Address of the user’s NAT or firewall]
Another solution is to disable all but one network adapter until after eyeBeam starts.
RPort attribute
Some VoIP providers do not support the “rport” signaling attribute. Check with the VoIP service
provider for details. To turn off “rport” configure the following setting as instructed below:
Settings Menu -> Proxies -> [User’s Proxy] -> Advanced Options -> Use rport: Unchecked
Audio Problems
This guide assumes that the user computer’s sound and video system are working normally, and
that the user has run the Tuning Wizard at least once. To run the Tuning Wizard, right-click over
the dial pad, and select Tuning Wizard.
There are several factors that may affect sound quality when using eyeBeam. These include the
quality of the network connection, network device quality, and headset model. Some of the
common problems experienced are given below, along with some useful tips on how to minimize
their effect:
Audio contains pops at loud points in voice
Popping sound is a symptom of over-modulation. Ask the other party to decrease their
microphone slider and/or adjust the microphone gain.