AirLive WL-1200CAM - Manual (Page 87)

AirLive WL-1200CAM User’s Manual
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4.2 Troubleshooting
If the IP camera is not working properly, before you contact the dealer of purchase for help, please
check the troubleshooting list here, this may help you to solve the problem by yourself and therefore
saves your valuable time.
Scenario Possible Solution
I can not connect to IP
camera
a. Please confirm the IP address setting of the computer you ’re
using. If they ’re not in the same subnet, they will not be able to
communicate with each other.
b. Please make the IP address you used to connect to the IP
camera is correct.
c. If you forget the IP address of the IP camera, you will have to
reset it to factory default value (which is 192.168.2.3) by
pressing ‘reset’ button at the bottom of the IP camera. You’ll
need a pen or pin to be able to press the reset button. Press and
hold reset button for 5 seconds, then try to connect to the IP
camera with IP address ‘192.168.2.3’ again.
d. Please make sure IP camera is correctly powered (the ‘Power’
LED should be on).
e. If you ’re trying to connect to the IP camera from Internet,
please make sure the port that IP camera uses (Video and HTTP
port, see section 2.3.1) is not blocked by firewall or other
software / hardware.
f. Contact dealer of purchase for help, if above solutions do not
work.
Image refreshes very
slow
a. Try a higher frame rate setting, if it ’s not 30.
b. Try a lower resolution.
c. If you ’re connecting this camera from Internet, it could be
caused by a slow Internet connection, and it ’s not a problem
caused by camera. However, when the network connection is
slow, you should use lower frame rate / resolution.
d. Adjust the antenna if you ’re using wireless connection. The
antenna should be perpendicular to the ground to get best
reception, and the distance between IP camera and computer /
wireless access point should not be too far.
e. Try to adjust ‘MTU’ setting if you’re using PPPoE to connect to
Internet. Ask your ISP or network administrator for detailed
instruction.
IP camera is not
responding
a. Is the network cable or wireless connection disconnected?
Please check it.