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AirLive N450R User Manual

Page 105

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Appendix A: Troubleshooting



AirLive N450R User’s Manual

100

Q: What to do if I forgot my encryption key?
A:

1. Go to the Wireless Advanced setting to setup the encryption key again.

2. Reset the router to default setting

Q: How to reset to default?
A:

1. Ensure the router is powered on

2. Find the Reset button on the right side

3. Press the Reset button for 8 seconds and then release.

4. After the router reboots, it has back to the factory default settings.

Q: Problems with 3G connection?
A:

1. What can I do if the 3G connection is failed by Auto detection?

Maybe the device can’t recognize your ISP automatically. Please select “Manual”
mode, and filling in dial-up settings manually.

2. What can I do if my country and ISP are not in the list?

Please choose “Others” item from the list, and filling in dial-up settings manually.

3. What can I do if my 3G connection is failed even the dongle is plugged?

Please check the following items:

4. Make sure you have inserted a validated SIM card in the 3G data card, and the

subscription from ISP is still available

5. If you activate PIN code check feature in SIM card, making sure the PIN code you fill in

dial-up page is correct

6. Checking with your ISP to see all dial-up settings are correct

7. Make sure 3G signal from your ISP is available in your environment

8. What can I do if my router can’t recognize my 3G data card even it is plugged?

There might be compatibility issue with some certain 3G cards. Please check the latest
compatibility list to see if your 3G card is already supported.

9. What should I insert in APN, PIN Code, Account, Password, Primary DNS, and

Secondary DNS?
The device will show this information after you choose country and Telcom. You can
also check these values with your ISP.

10. Which 3G network should I select?

It depends on what service your ISP provide. Please check your ISP to know this
information.

11. Why my 3G connection is keep dropping?

Please check 3G signal strength from your ISP in your environment is above middle
level.