Google Message Archiving Microsoft Exchange Journaling Configuration Guide For Exchange Server 2007 and 2010 - Manual (Page 28)

30 Message Archiving - Microsoft Exchange Server 2007 and 2010 Journaling Configuration Guide
Troubleshoot Exchange Server Journaling Setup
Troubleshooting Steps
If you cannot verify that Message Archiving is archiving email messages, do the
following:
Check custom SMTP recipient:
In Exchange, check that the email address you specified for the custom SMTP
recipient is correct. It must be the address that Message Archiving generated
when you configured journaling for Message Archiving. For details, refer to the
Message Archiving Administration Guide.
Check journaling mailbox:
If the custom SMTP recipient address is correct, use Outlook to log in to the user
account for the journaling mailbox that you created. Check that email forwarded
from the journaling mailbox is not being returned as “undeliverable.” If messages
intended for the archive are being bounced (returned), examine the return
notification messages to determine the cause of the problem.
Verify that the mailbox database that contains the Journal-Recipient mailbox does
not have journaling turned on.
Bounced Journaled Messages
Error Code 554: Cannot relay journal - psmtp
Your Exchange Server is not on the access control list for Message Archiving, or
the IP address of your server has changed since you set up Message Archiving
for journaling. You must enter a new journaling configuration entry for your email
configuration on your Message Security service. For details, refer to the Message
Archiving Administration Guide.
Error Code 551: Incorrect IP - psmtp
An IP Lock for your company’s domain is set up on your Message Security
service, but the IP address of your journaling Exchange Server is not within the IP
address range of the lock. Use the Administration Console to add the IP address
of your journaling server to the IP Lock configuration. For details, refer to the
Message Security Administration Guide.