Apple iPod touch iOS 3.1 - Manual (Page 155)

Turn iPod touch off, then turn it on again. Press and hold the Sleep/Wake button •
on top of iPod touch for a few seconds until a red slider appears, and then drag the
slider. Then press and hold the Sleep/Wake button until the Apple logo appears.
Turn off Wi-Fi so iPod touch is connecting to the Internet via the cellular data
•
network. In Settings, choose Wi-Fi and turn off Wi-Fi.
For additional troubleshooting information, go to www.apple.com/support and search
for TS1426. If you still can’t receive email, you can call an Apple Expert (not available in
all countries). Go to www.apple.com/support/expert for information. If Apple Expert
is not available in your country, get a free GMail, Yahoo!, or AOL account and try
forwarding your mail to that account.
Email Attachment Won’t Open
The file type may not be supported. iPod touch supports the following email
attachment file formats:
.doc Microsoft Word
.docx Microsoft Word (XML)
.htm webpage
.html webpage
.key Keynote
.numbers Numbers
.pages Pages
.pdf Preview, Adobe Acrobat
.ppt Microsoft PowerPoint
.pptx Microsoft PowerPoint (XML)
.rtf Rich Text Format
.txt text
.vcf contact information
.xls Microsoft Excel
.xlsx Microsoft Excel (XML)
GAL Contacts Don’t Appear
Make sure iPod touch is joined to a Wi-Fi network that is connected to the Internet.
Check your Microsoft Exchange settings to make sure you’re on the right server. In
Settings, tap “Mail, Contacts, Calendars” and choose an account to display its settings.
If you’re trying to search for GAL contacts in Contacts, tap Groups and tap Directories
at the bottom of the list.
155 Appendix A Troubleshooting