Apple Power Macintosh 9600 - Manual (Page 141)

m Restart your Macintosh. (For detailed steps, see Chapter 9, “Start Here If
Trouble Occurs.”) Most software problems are temporary, and restarting
the computer usually corrects the problem.
m Check for multiple System Folders on your startup disk, using the Find File
command. Throw away extra System Folders. The System Folder that your
computer is using has a small computer icon on it, which distinguishes it
from any other System Folder.
m Check for viruses on all your disks, using a virus-detection program.
Eliminate any viruses the program finds.
m Use the program’s Info window to give it more memory. (Select the
program’s icon and choose Get Info from the File menu.) For more
information on increasing a program’s memory, see the memory topic in
Macintosh Guide (or Mac OS Guide), available in the Guide (h) menu.
m If the problem occurs when you are trying to print, there may not be
enough memory for printing. Quit other open programs to free up memory.
m If the bomb only occurs in one application program, check for multiple
copies of the program on your hard disk. Use the Get Info command to
check the programs’ version numbers. Keep one copy of the latest version
and throw away all other copies.
Also, try reinstalling the program from the original disks. If reinstalling
doesn’t solve the problem, contact the manufacturer of the program to see
if the program contains software errors or “bugs” and if it is compatible
with the version of system software you’re using.
141 Solutions to Common Problems