Brother Copier/Printer MFC-9970CDW - Manual (Page 127)

Troubleshooting
111
B
Paper is jammed in paper tray 1
or tray 2
B
If the LCD shows Jam Tray 1 or
Jam Tray 2
, follow these steps:
a
Pull the paper tray completely out of the
machine.
For Jam Tray 1:
For Jam Tray 2:
WARNING
DO NOT touch the shaded parts shown in
the illustration. These rollers may be
rotating at high speed and can pinch or
entrap your hand.
b
Use both hands to slowly pull out the
jammed paper.