Brother DCP-9010CN - Manual (Page 51)

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Troubleshooting
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If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
If you are having difficulty with your machine
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Check the chart below and follow the troubleshooting tips.
Troubleshooting and routine
maintenance
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Copy difficulties
Difficulties Suggestions
Vertical black line appears in
copies. Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or one or more corona wires are dirty. (See Cleaning the scanner glass
on page 67 and Cleaning the corona wires on page 69.)
Copies are blank. Make sure you are loading the document correctly. (See Using the automatic
document feeder (ADF) on page 21 or Using the scanner glass on page 22.)
Printing difficulties
Difficulties Suggestions
No printout. „ Check that the machine is plugged in and the power switch is turned on.
„ Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum units on page 86.)
„ Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
„ Check that the correct printer driver has been installed and chosen.
„ Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 55.)
„ Check the machine is online: (Windows Vista®) Click the Start button,
Control Panel, Hardware and Sound, and then Printers. Right-click
Brother DCP-9010CN Printer. Make sure that Use Printer Offline is
unchecked. (Windows® XP and Windows Server® 2003) Click the Start
button and choose Printers and Faxes. Right
- click Brother DCP-9010CN
Printer. Make sure that Use Printer Offline is unchecked. (Windows® 2000)
Click the Start button and choose Settings and then Printers. Right
-
click
Brother DCP-9010CN Printer. Make sure that Use Printer Offline is
unchecked.
The machine prints unexpectedly
or it prints garbage. „ Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine and disconnect from the power for several minutes.
„ Check the settings in your application to make sure it is set up to work with
your machine.