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Dvd-rom&cd-r/rw drive, Dvd-rom&cd-r/rw drive -10 – Toshiba Tecra M3 User Manual

Page 174

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9-10

User’s Manual

Troubleshooting

DVD-ROM&CD-R/RW drive

For more information, refer to Chapter 4,

Operating Basics

.

Problem

Procedure

You cannot access a

CD/DVD in the drive

Make sure the drive’s disc tray is securely

closed. Press gently until it clicks into place.

Check whether the drive power is on. If the

power is off, click on the optical media drive icon

in the task tray and turn on the power.

Open the disc tray and make sure the CD/DVD is

properly seated. It should lie flat with the label

facing up.

A foreign object in the disc tray could block laser

light from reading the CD/DVD. Make sure there

is no obstruction. Remove any foreign object.

Check whether the CD/DVD is dirty. If it is, wipe it

with a clean cloth dipped in water or a neutral

cleaner. Refer to the

Media care

section in

Chapter 4 for details on cleaning.

Some CD/DVDs run

correctly, but others do

not

The software or hardware configuration may be

causing a problem. Make sure the hardware

configuration matches your software’s needs.

Check the CD/DVD’s documentation.

Check the type of CD/DVD you are using. The

drive supports:
DVD-ROM:

DVD-ROM, DVD-Video

CD-ROM:

CD-DA, CD-Text, Photo CD

TM

(single/multi-session),

CD-ROM Mode 1, Mode 2,

CD-ROM XA Mode 2 (Form1,

Form2), Enhanced CD

(CD-EXTRA), Addressing

Method 2

Recordable CD: CD-R, CD-RW

Check the region code on the DVD. It must

match that on the DVD-ROM&CD-R/RW drive.

Region codes are listed in the

Optical media

drives

section in Chapter 2, The Grand Tour.

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