Toshiba Tecra M3 - Manual (Page 173)

User’s Manual 9-9
Troubleshooting
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics
Problem Procedure
You cannot access a CD/
DVD in the drive
Make sure the drive’s disc tray is securely
closed. Press gently until it clicks into place.
Check whether the drive power is on. If the
power is off, click on the optical media drive
icon in the task tray and turn on the power.
Open the disc tray and make sure the CD/
DVD is properly seated. It should lie flat with
the label facing up.
A foreign object in the disc tray could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. Refer to the Media care
section in Chapter 4 for details on cleaning.
Some CD/DVDs run
correctly, but others do not
The software or hardware configuration may
be causing a problem. Make sure the
hardware configuration matches your
software’s needs. Check the CD/DVD’s
documentation.
Check the type of CD/DVD you are using.
The drive supports:
DVD-ROM: DVD-ROM, DVD-Video
CD-ROM:
CD-DA, CD-Text, Photo CD TM
(single/multi-session),
CD-ROM Mode 1, Mode 2,
CD-ROM XA Mode 2 (Form1,
Form2), Enhanced CD
(CD-EXTRA), Addressing
Method 2
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the Optical media drives
section in Chapter 2, The Grand Tour.
If problems persist, contact your dealer.