Allied Telesis AT-8000GS/48 - Manual (Page 6)

Preface
6
Contacting Allied Telesis
This section provides Allied Telesis contact information for technical
support as well as sales and corporate information.
Online Support
You can request technical support online by accessing the Allied Telesis
Knowledge Base: www.alliedtelesis.com/support/kb.aspx. You can use
the Knowledge Base to submit questions to our technical support staff and
review answers to previously asked questions.
Email and
Telephone
Support
For Technical Support via email or telephone, refer to the Support &
Services section of the Allied Telesis web site: www.alliedtelesis.com.
Select your country from the list displayed on the website. then select the
appropriate menu tab.
Returning
Products
Products for return or repair must first be assigned a return materials
authorization (RMA) number. A product sent to Allied Telesis without an
RMA number will be returned to the sender at the sender’s expense.
To obtain an RMA number, contact the Allied Telesis Technical Support
group at our web site: www.alliedtelesis.com/support/rma. Select your
country from the list displayed on the website. Then select the appropriate
menu tab.
Sales or
Corporate
Information
You can contact Allied Telesis for sales or corporate information through
our web site: www.alliedtelesis.com. To find the contact information for
your country, select Contact Us -> Worldwide Contacts.
Warranty
Go to www.alliedtelesis.com/support/warranty for specific terms and
conditions of the warranty and for warranty registration for your
AT-8000GS switch.
Management
Software Updates
The product documentation for all Allied Telesis products are available in
portable document format (PDF) on our web site. Go to
http://www.alliedtelesis.com/support/software/.
Enter your hardware product model in the Search by Product Name
field; for example, enter ATƒS750/24. You can view the documents online
or download them onto your local workstation or server.